Refund policy

1. Returns & Exchanges

Due to the surprise nature of our Mystery Scoops products, all Mystery Bundle sales are final.

We do not accept returns, refunds, or exchanges based on:

Personal preference
Duplicate items
Surprise contents
Gift recipient preference
Color or style preferences

If your order arrives damaged, defective, incomplete, or you receive the wrong items, you must contact Bayko within 48 hours of the delivery date.

To submit a claim, please provide:

Your order number
A description of the issue
Clear photos of the affected product(s)
Photos of the original packaging (if applicable)

Claims submitted more than 48 hours after the confirmed delivery time may not be eligible for a replacement, store credit, or another resolution.

Each claim will be reviewed individually. If approved, Bayko will determine the appropriate resolution, which may include a replacement item, replacement package, or store credit, at our sole discretion.

EU & UK Customers – Right of Withdrawal

If you are purchasing from the European Union or the United Kingdom, you may have certain consumer rights under applicable law, including the right to withdraw from your purchase within 14 days of receiving your order without providing a reason, unless an exception applies.

To exercise your Right of Withdrawal, click the Contact Us tab at the top of the page, scroll to the bottom, and select the Withdrawal Items button. Complete and submit the withdrawal form with the requested information. Returned items must be shipped back within 14 days of notifying us of your decision to withdraw.

To qualify for a refund under the Right of Withdrawal, items must be unused, unopened, and in their original packaging. Customers are responsible for return shipping costs unless otherwise required by applicable law.

Please note: Because Mystery Scoops products are sold as surprise items, dissatisfaction with the mystery contents, duplicate items, colors, styles, or personal preference does not constitute a product defect. Once a mystery product has been opened, it generally cannot be returned unless it is damaged, defective, incorrect, or otherwise required by applicable consumer law.

Refunds for eligible withdrawals will be issued to the original payment method within the timeframe required by applicable law after the returned items have been received and inspected.